Who these apply to
A consumer is someone buying for themselves, not for a business. The rights below are for consumers. Business customers and resellers buy under the rest of these terms, and the shorter time limits there still apply to them.
Changing your mind (cancellation)
You can cancel your order at any time from placing it until 14 days after the day you receive it. You don’t need to give a reason: email info@kippertie.com.
If the item has already shipped, send it back within 14 days of telling us. Return shipping is at your cost. We refund the price and the original standard shipping charge within 14 days of receiving the item back.
You can open and try the item as you would in a shop. If it comes back damaged or with signs of use beyond that, we may reduce the refund to cover its lost value.
This right does not apply to an item made to your own specification or personalised for you. We tell you before you order if an item is one of these.
Returns after 14 days
As a goodwill gesture, we accept unwanted items from day 15 up to 28 days after delivery. The item must be unopened, in its original packaging and resaleable. We refund the price less the original shipping charge and a 15% restocking fee. Return shipping is at your cost.
Faulty items
Your statutory rights under the Consumer Rights Act 2015 are:
- Up to 30 days: if the item is faulty, you can reject it for a full refund.
- Up to 6 months: if a fault appears, we will repair or replace the item. If that fails, you can have a refund. A fault found in this time is treated as having been there at delivery unless we can show otherwise.
- After 6 months: you may still have a claim, but you may need to show the fault was there at delivery.
Our 12-month warranty is in addition to these rights and does not replace them. It does not cover damage from misuse or mishandling.
To report a fault, email info@kippertie.com with a description and, where possible, photos. We will give you a returns number and arrange collection. If we find no fault, we may charge the cost of shipping.
Lost or damaged in delivery
Items are at our risk until they reach you. If your order doesn’t arrive, or arrives damaged, please tell us as soon as you can, with photos of any damage, so we can pursue it with the courier. We will repair, replace or refund. A quick report helps; it does not change your rights.
Refunds
Refunds go to the original payment method, in pounds sterling. KipperTie is not responsible for exchange-rate changes, or for reclaiming import duty on returned items.
Your statutory rights
Nothing in these terms affects your statutory rights as a consumer.
Reseller Orders
Products supplied by KipperTie to resellers are supplied on a business-to-business basis.
Orders placed by resellers are considered final.
Requests for cancellation of orders placed through a reseller must be addressed to the reseller. Whether such a cancellation is accepted by the reseller is at their discretion.
Requests for return of products bought via a reseller must also be addressed to the reseller. Whether such a return is accepted by the reseller is at their discretion.
Retention of Title
Title to goods supplied by KipperTie shall remain with KipperTie until payment has been received in full and in cleared funds for those goods and for any other amounts owed by the reseller to KipperTie.
Until title has passed to the reseller, the reseller must store the goods separately from other goods and ensure they remain clearly identifiable as the property of KipperTie. The reseller must not remove or obscure any identifying marks, labels, or packaging relating to KipperTie.
The reseller may resell the goods in the normal course of business before title has passed. If the reseller sells the goods before payment has been made in full to KipperTie, the reseller shall hold the proceeds of that sale on behalf of KipperTie until all amounts owed to KipperTie have been paid.
Risk in the goods passes to the reseller at the point of delivery. The reseller is responsible for insuring the goods against loss or damage until title passes.
If payment becomes overdue, or if the reseller enters insolvency, administration, liquidation, ceases trading, or KipperTie reasonably believes such an event is likely, KipperTie may require the immediate return of any goods for which payment has not been received. KipperTie may also enter any premises where such goods are stored in order to recover them.
Shipping
UK and International orders are shipped via courier. Any customs charges and local taxes incurred are the sole responsibility of the customer. KipperTie is not responsible for any shipping or customs delays. Enquiries from the courier or customs agency must be answered promptly in order to avoid delivery delays. Charges incurred on items returned to sender without prior authorisation will be passed on to the customer.
A courier tracking number will be provided via email at the time of shipping via emails from Parcel2go and from the KipperTie store. It is the customer’s responsibility to monitor this tracking, respond promptly to enquiries from the relevant courier company with regard to import duty, address queries etc, and to be present where possible to take delivery.
Contact: info@kippertie.com