Cancellation
You may cancel your order up to 14 calendar days after submitting your order online or before the item is ready to ship, whichever is shorter. Expected lead times are published on the website and in order confirmation emails. KipperTie products are made to order and are exempt from a “cooling off” period. Please contact us to request cancellation.
Reseller Orders
Products supplied by KipperTie to resellers are supplied on a business-to-business basis.
Orders placed by resellers are considered final.
Requests for cancellation of orders placed through a reseller must be addressed to the reseller. Whether such a cancellation is accepted by the reseller is at their discretion.
Requests for return of products bought via a reseller must also be addressed to the reseller. Whether such a return is accepted by the reseller is at their discretion.
Retention of Title
Title to goods supplied by KipperTie shall remain with KipperTie until payment has been received in full and in cleared funds for those goods and for any other amounts owed by the reseller to KipperTie.
Until title has passed to the reseller, the reseller must store the goods separately from other goods and ensure they remain clearly identifiable as the property of KipperTie. The reseller must not remove or obscure any identifying marks, labels, or packaging relating to KipperTie.
The reseller may resell the goods in the normal course of business before title has passed. If the reseller sells the goods before payment has been made in full to KipperTie, the reseller shall hold the proceeds of that sale on behalf of KipperTie until all amounts owed to KipperTie have been paid.
Risk in the goods passes to the reseller at the point of delivery. The reseller is responsible for insuring the goods against loss or damage until title passes.
If payment becomes overdue, or if the reseller enters insolvency, administration, liquidation, ceases trading, or KipperTie reasonably believes such an event is likely, KipperTie may require the immediate return of any goods for which payment has not been received. KipperTie may also enter any premises where such goods are stored in order to recover them.
Shipping
UK and International orders are shipped via courier. Any customs charges and local taxes incurred are the sole responsibility of the customer. KipperTie is not responsible for any shipping or customs delays. Enquiries from the courier or customs agency must be answered promptly in order to avoid delivery delays. Charges incurred on items returned to sender without prior authorisation will be passed on to the customer.
A courier tracking number will be provided via email at the time of shipping via emails from Parcel2go and from the KipperTie store. It is the customer’s responsibility to monitor this tracking, respond promptly to enquiries from the relevant courier company with regard to import duty, address queries etc, and to be present where possible to take delivery.
Non-Receipt of Items
If you have not received your order, you must let us know within 3 working days of the estimated delivery time, or delivery event recorded on the courier tracking. Please provide as much relevant information as possible so that we can pursue the matter with the courier. Beyond this time, we are not able to pursue non-receipt complaints.
Items Damaged in Transit
If your order has been damaged in transit, please sign the courier delivery manifest accordingly. You must let us know of any problem within 5 working days and provide photographic evidence of the damage to the product. Depending on the type and extent of damage, we will arrange to repair or replace the product. KipperTie reserves the right not to accept any claims of cosmetic damage that do not affect the operation of the item.
Return of Unwanted Items
Return of unwanted items purchased direct from KipperTie will be accepted at our discretion up to 28 calendar days after delivery. KipperTie products are made to order and are exempt from a “cooling off” period. Please contact us to request a return. Items must be returned unopened, in their original packaging and in resaleable condition.
Return shipping is at the customer’s expense. Once the product has been received, it will be thoroughly inspected and returned to resaleable condition where necessary. A refund of the original purchase price will be returned to the original payment source, minus the original shipping charge, and a 15% restocking fee. If the cost of returning the product to resaleable condition exceeds the restocking fee, KipperTie reserves the right to further deduct the excess cost from the refund.
Please note that refunds are made in Pounds Sterling. Exchange rates are variable and KipperTie is not responsible for any loss or gain in refund receipts for customers outside the UK due to this fluctuation.
Claims for the refund of duty on returned items are the sole responsibility of the customer. Any such claims should be addressed to the customer’s relevant customs agency. KipperTie has neither influence on nor responsibility for such charges and refunds.
Faulty Items
If your item is found to be faulty on arrival, please let us know within 7 calendar days of receipt.
If your item develops a fault after 7 days have passed and before the standard 12-month warranty has lapsed, we will offer repair under warranty. Warranty repairs are not available on items found to have been mishandled, misused, or otherwise damaged by the user.
Dependent on the individual case, we will arrange collection of the item for return to our office. As needed, a repair will be carried out, or replacement or refund issued. If no fault can be identified, the customer will be liable for the cost of inbound and/or return shipping.
Items may not be returned without a valid RMA number issued by KipperTie.
Contact: info@kippertie.com